Claims Management Junior Specialist

Updated: April 21, 2024 06:58 AM GMT

Nestle

Linda-a-Velha

**Position Snapshot**
Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestle Business Services Lisbon (NBS Lisbon)

Full-time
English Speaker
• *Position Summary**
For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Junior Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible to analyze and solve claims and deductions raised by different stakeholders.
• *A day in the life of...**
- Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
- Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible;
- Analyse and check KPls on quality of services provided and present during Daily Operational Reviews (DOR's);
- Participate in KPls trends (SLAs), root cause analysis of mistakes/errors and problem solving.
• *What will make you successful**
- Degree in... More Detail