IT Specialist (CustSpt)

Updated: April 21, 2024 01:19 PM GMT

Health insurance Job in Rolla, Missouri

U.S. Department of the Interior

Rolla, MO

Help Help Duties

Duties

As an Information Technology Specialist (Customer Support) within the Central Midwest Water Science Center, some of your specific duties will include:
• Diagnoses and resolves recurring problems in response to customer reported incidents, and reports, responds to, and resolves customer requests. Updates and maintains problem tracking/ticketing systems to track and identify customer needs, as well as to discuss requirements with the customer to resolve the customer need.
• Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and troubleshoots hardware and software components.
• Assists teams responsible for planning and delivering a full range of customer support services to the organization. Participates in evaluating effectiveness of customer support services and provides feedback on impacts of proposed IT initiatives to services.
• Participates in internal staff meetings, sharing information obtained through... More Detail