Customer Service Representative

Updated: April 22, 2024 05:39 AM GMT

Wheel King Trans Haul Inc.

Acton, ON

Job Description

Position Summary :

A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery schedules are met at the required on-time targets set out by dispatch. A Customer Service Representative is responsible for ensuring that all service-related information (issues, delays, in/out times, accessorials etc.) are effectively communicated to the appropriate parties and that customers are treated with the utmost respect and service at all times.

Primary Objectives
• Ensure that all orders and order information /required details are received in an organized and efficient manner
• Ensure that all customer requirements are met.
• Ensure that any and all pertinent details from load... More Detail