IT Content Manager (m/w/d) Knowledgemanagement

Loh Services GmbH & Co. KG

Haiger

For our locations in Haiger, Monheim, Stuttgart or Gräfelfing, we are looking for a technology enthusiast who is ready for creative tasks and an innovative field of activity. If willing to travel, a 100% remote position is also possible.

IT Content Manager (m/f/d) Knowledge Management

Tasks
• Develop and implement a comprehensive strategy for the creation and management of self-help articles and resources for IT end users
• Work with the support team to identify common issues and develop self-help solutions
• Creating clear, understandable and well-structured instructions, FAQs and other self-help resources to solve problems for IT end users in German and English
• Management as an interface to all related areas for the consolidation and clarification of knowledge articles
• Management of a central and global knowledge database for easily accessible and up-to-date information
• Conducting training to promote a self-help culture among IT end users
• Monitoring the effectiveness of... More Detail

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