Service Desk Executive

Updated: April 22, 2024 09:16 AM GMT

Tata Consultancy Services

Chennai, Tamil Nadu

Dear Candidate

Greetings from TCS !!!

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Role: Service Desk Executive

Location: Chennai

Experience Range: 4-8 Years

Notice Period : Immediate Joiners

Educational Qualification : 15 Years of Full Time Education

Job Description:
• Excellent communication, Basic knowledge of End user IT systems (Hardware/Software/ITSM Tools), Call/Queue Management, Incident Management, Customer Service Orientation, Strong Analytical and Problem-Solving skills.
• 2 – 4 years of international voice call taking experience supporting international customers
• Excellent communication skills both oral and written.
• Provide timely follow up to user questions according to established SLA.
• Develop Knowledge articles as ongoing activity More Detail