Remote Service Customer Advocate

Updated: March 02, 2024 04:37 PM GMT

Full-time Job in Fot, Pest County

Starjobs Magyarország

Fót, Hungary

Our client a multinational company looks for a new colleague as Remote Service Customer AdvocateLocation: FótPrimary Role Summary/Purpose:The Remote Service Customer Advocate (RSCA) is the first contact for our global customers on questions and issues related to all Waygate Technologies products.Daily priorities will be set by the Waygate Global Remote Service Leader. In this role, you will follow defined tools, processes/guidelines and escalation paths, meet day-to-day short-term objectives, and have the ability to resolve issues/queries through immediate action or short-term planning.Essential Responsibilities:Partner with other RSCA within Europe, America and China to manage the RS case backlog. Act as the single point of contact to the customer for timely and satisfactory resolution of a wide variety of issues/queriesFollow up the issues/queries with the different departments until final resolution/answer and customer satisfactionWork very closely and globally with the Remote... More Detail

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