Web Chat Officer - Remote Work
Updated: April 23, 2024 06:51 AM GMT
Zalora Philippines
Caloocan, Metro ManilaJob Description : Zalora Philippines is seeking a motivated and reliable Web Chat Officer to join our team on a part-time basis.
As a Web Chat Officer, you will be responsible for providing exceptional customer service through online chat platforms.
This role will allow you to work remotely from the comfort of your own home.Responsibilities : - Respond to customer inquiries and provide support through web chat platforms- Assist customers with product information, order tracking, and issue resolution- Demonstrate empathy and emotional intelligence in all interactions with customers- Use effective communication skills to provide clear and concise responses- Collaborate with other team members to ensure a seamless customer experience- Proactively identify potential issues and escalate them to the appropriate department- Maintain accurate records of customer interactions and follow up as needed- Stay up-to-date on product knowledge and company policiesRequirements : - Bachelor's degree... More Detail
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