Senior Executive - Operations and Service
Updated: April 23, 2024 09:01 AM GMT
![Bajaj Finserv](https://www.paynhire.com/c_logo/ANd9GcSHkIvvVJHWUf3HChb2jxiy6Rs9NbaF3652K08-qrI.png)
Bajaj Finserv
Saharsa, BiharJob Purpose
“This position is open with Bajaj Finance ltd.”
Duties And Responsibilities
To Ensure SLA Delivery for each process
• To Ensure quality of files processed by the Operations team are within the specified guidelines
• Achieve Service To Sales Numbers
• To Ensure all cash management services at the branch are delivered
• Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc
• Data Analysis & Sharing of best practices with team
• Ensuring Implementation of Policies & processes
• Coordination with various HO / Cross functional departments & providing feedback
• Recruiting and manpower forecast & planning
• Ensuring highest levels of employee relationship, motivation & engagement To drive results & high levels of employee Satisfaction
• Vendor management (CPV Agencies)
• Ensuring Compliance & Integrity within the area/region
• To Support all New Initiatives & functional Projects of the Function
Required Qualifications And Experience
•... More Detail
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