Information Technology Application Manager

Updated: April 23, 2024 02:10 PM GMT

Semnox Solutions Pvt. Ltd.

Mangaluru, Karnataka

Looking for strong technical project managers for IT Application Support Manager role in Mangalore, India.

Job Responsibilities
• 12+ years experience in L3/L2 IT application support role and with direct client interactions
• Hands on experience in:
• Issue troubleshooting and resolution
• Triaging, team management
• Crisis and escalation management
• Presentations to clients senior management on service metrics and statuses
• Service SLAs adherence and improvement initiatives
• Conduct feedback session with client teams.
• Confirm Service Level Agreements (SLA) with users, which includes the level of application support maintenance.
• Create documentation of the support services to be delivered based on each application’s functionality.

Required skills and qualifications
• Ability to manage a team of 8 to 10 individuals.
• Minimum qualification of BTech/B.E.
• Expertise in SQL is a must and .NET is an added advantage
• Strong written and verbal communication skills
• Excellent... More Detail