Sup, Field Operations

Updated: April 23, 2024 10:38 PM GMT

Spectrum

Rochester, MN

Job Summary

Responsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team.

Major Duties And Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience. Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary. Provides quality assurance support and direction to field staff regarding new or existing technologies. Performs... More Detail