Aftersales Manager

Updated: April 24, 2024 12:03 PM GMT

Eurokars Group Indonesia

South Jakarta, South Jakarta City, Jakarta

About Eurokars Group:

Eurokars Group is a leading automotive group specializing in premium and luxury car brands. With a commitment to excellence and customer satisfaction, we represent some of the world's most prestigious automotive brands across our diverse portfolio.

Responsibilities:
• Manage and oversee the entire aftersales operations including service, parts, and customer relations.
• Ensure the highest level of customer satisfaction by delivering exceptional service quality.
• Develop and implement strategies to optimize aftersales performance and profitability.
• Lead and mentor the aftersales team to achieve departmental objectives and KPIs.
• Coordinate with sales, marketing, and other departments to enhance overall customer experience.
• Monitor and analyze aftersales metrics to identify areas for improvement and implement corrective actions.
• Maintain strong relationships with premium and luxury car manufacturers to ensure alignment with brand standards and... More Detail