Customer Service Representative

Updated: April 24, 2024 08:27 PM GMT

Spectrum Plastics Group, A DuPont Business

Nogales, Sonora

JOB DESCRITPION

Responsible for maintaining sustainable customer relations and preparing all customer requests; enters, confirms, and tracks all production orders.

Responsibilities
• Review customer purchase orders for accuracy
• Enter customer orders in ERP system accurately; process and acknowledge all orders received within 48 hours of receipt of an accurate purchase order
• Manage orders and communicate with customers and operations as needed through the life of each purchase order (in some cases you may need to implement regularly scheduled meetings with customers to review OOR (open order report) and align with customer-generated reports)
• Work closely with the logistics team to provide accurate freight requirements to ensure on-time delivery
• Serve as the lead Spectrum customer service liaison as it relates to order management for assigned customers (accounts)
• Attract potential customers by answering product and service-related questions
• Enter and maintain customer... More Detail