JD Logistics - Account Manager

Updated: April 25, 2024 05:13 PM GMT

JD.COM

Location: Cuautitlán Izcalli, State of Mexico, Mexico

Job Type: Full-time

Job Description

Responsibilities:
• Ensure successful on-boarding of new customers by coordinating with operations, planning, sales and other teams on warehousing, project preparation, and delivering project manual, providing guidance to customers during the process;
• Assist sales team to develop standard operating procedure for customer operations, conduct trial run, and continuously optimize the SOP aiming at smooth operations;
• Drive standardization of managing third-party service providers. Evaluate the performance of existing vendors and assess new vendors, and monitor the Service Level Agreement compliance and other contractual covenants and obligations. Be responsible for the customer satisfaction of assigned accounts. Responsible for cross-border air and ocean shipping and delivery of orders in the United States, including international freight arrangements, production of customs declaration... More Detail