Dispatcher – Installation Technician

Updated: April 25, 2024 08:01 PM GMT

Xplore Inc.

Woodstock, NB

We are looking for a Dispatcher – Installation Technicians to be located in either our Fredericton or Woodstock NB, Calgary, AB, and or Cornwall, ON office. Reporting to the Manager, Workforce & Capacity Planning this role will be responsible for supporting a team of Installation Technicians by contacting customers, establishing appointment times, and responding to incoming changes to scheduling. This role requires flexibility to work evenings.

Key Responsibilities Include
• Monitor the appointment/dispatch board; confirm and move calls when necessary
• Ensure technicians are efficiently routed and dispatched to the appropriate calls
• Pulling calls forward to ensure technicians’ days are full
• Provide administrative support for installation technicians and management of urgent issues as they arise
• Aid and provide support to cross-functional departments
• Answer incoming customer calls and update call logs, call records, and other important documentation
• Make customer calls in... More Detail