Assistant Manager Customer Support

Updated: April 25, 2024 11:37 PM GMT

Horeekaa!

Bandung, Bandung City, West Java

The role requires you to manage our relationship with our customers by ensuring the continuity of our sales to them while controlling customer’s due payment and order limit.

Responsibility
• Approach new customers (e.g. Hotel), or an existing one whenever there is new product, to discuss for potential sales.
• Arrange MoU prices on items to be sold to our customers.
• Collect orders of the day from each of customers, along with the time it should be delivered on the day after.
• Ensure the orders from each customer are properly recorded in our App.
• Verify ordered items from our Partners / Production arrived in good condition in our Depot.
• Ensure ordered items in our Depot are well distributed to our Customers to fulfill each of their orders.
• Plan efficient delivery routes according to the delivery time requested by each Customers.
• Ensure and capture delivered orders with the right specification.
• Manage Customers feedbacks, if any, are properly listened and acted... More Detail