Customer Support (Pekanbaru)

SawitPRO

Pekanbaru, Pekanbaru City, Riau

About the Role

Summary:

CS Associate is an individual with ownership over the customer experience. As a team-player, will regularly collaborate and liaise with marketing, inventory planning, front-end web development, and product teams. This position is unique in that it requires both creative and operational muscle to excel – a healthy balance of art and science!

Responsibilities:
• Drive a ‘customer first approach’ to inbound and outbound management
• Developing holistic customer journeys and shaping all customer touchpoints: events, digital and print communication, social media interactions, in order to drive customer conversion rates across all stages of engagement,
• Shaping the Customer Experience strategy in a way that enables us to acquire, convert and retain more engaged and loyal customers, driving ROI and enabling the university to meet its targets,
• Developing and implementing an overarching customer communication plan (throughout multiple stages), in relation to... More Detail

Apply Now

Similar Jobs

Companies Hiring in Pekanbaru, Riau

Bina Sains Indonesia

Farmers Market 99 Indonesia

???????????????????????????? ????????????????????????

PT Pertamina (Persero)

PT Permata Karya Jasa

???????? ???????????????????? ???????????????????????????????????????? ???????????????????????????? ???????????????? (???????????? ????????????????)

PT. BANK RAKYAT INDONESIA (PERSERO)

PT Home Credit Indonesia

IDP Education Ltd

Mekari (PT. Mid Solusi Nusantara)

PT.Bank Rakyat Indonesia (Persero) Tbk.

World Resources Institute

PT Bank Negara Indonesia (Persero) Tbk.

PT Triguna Internusa Pratama

PT Kharisma Potensia Indonesia

BUMN PT. PLN (persero)

NPAworldwide

Assist.id

Kompas Gramedia

Bank Mega