Customer Service Coordinator
Updated: April 25, 2024 11:38 PM GMT
Roima Intelligence India
Ahmedabad, GujaratProfile: Customer Service Coordinator
Experience: 0 to 3 years
Location: Ahmedabad
Requirement
• Good communication skills: English (Both verbal and written).
• Ability to listen and active problem-solving skills.
• Good interpersonal skills.
• Ability to handle pressure.
• Computer Knowledge, MS Word/Excel/PowerPoint.
Job responsibility
• To handle customer queries and escalations systematically, providing them with the best solutions.
• To handle the customer calls and tickets (emails).
• New customer addition and customer retention.
• Answer Customer/Client calls & queries professionally to obtain details of complaints and provide a resolution.
• Keeping records of customer interactions & transactions, recording details of inquiries, complaints & comments, as well as actions that are taken. Recreate and document customer issue in an internal ticket.
• The follow-up to ensure that appropriate actions are taken on customers/clients' requests.
• Refer unresolved... More Detail
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