Service desk_Hyderabad, Chennai

Tata Consultancy Services

Chennai, Tamil Nadu

Greetings from TCS!!!!!!!

TCS Hiring for Service desk L1

Job Location: Hyderabad, Chennai

Experience Range: 2-4 Years

Job Description :

First point of contact for all IT support related issues, managing incidents and the fulfillment of service requests across channels

Knowledge on O365, MS office Suite, Active Directory, Hardware and Software related troubleshooting skills

Performing remote troubleshooting through diagnostic techniques and pertinent questions

Documenting processes and maintaining service desk records

Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills

Willingness to work in rotational shifts including night shifts

Must be a strong cross-team collaborator

Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's More Detail

Apply Now

Similar Jobs

Companies Hiring in Chennai, Tamil Nadu

Caterpillar

BNY Mellon

Trimble

Ericsson

Philips

Kuehne Nagel

UPS

GE

Cognizant Technology Solutions

Alight

ADP

Philips

Roche

Zeta

Toast

GE HEALTHCARE

Siemens

BNP Paribas

JUARA IT SOLUTIONS

Vimishaitech