Toyota Customer Liaison
Updated: April 26, 2024 02:48 PM GMT
Netstar
MidrandTitle
Toyota Customer Liaison
Job Description
• Intermediate product support (Toyota Wi-Fi Hotbox)
• Analyze faults logged to identify common issues and trends
• Build rapport with the Toyota Customer Care staff as the on-premises 1st line of support
• Escalate and expedite priority requests to ensure that they are resolved
• Maintain Ticket/Request service levels in accordance with customer service level agreements
• Fault logging and case management.
• Report back to Management on key metrics as required
Education
National Certificate Level 4 (N4) / Grade 12
Languages More Detail
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