Customer Service Executive

Updated: April 26, 2024 04:19 PM GMT

Muthoot Fincorp

Ballari, Karnataka

JOB DESCRIPTION

A

Job Speciﬁcation

1

Company Name

:

Muthoot Fincorp Ltd.

2

Position/Designation

:

CUSTOMER SERVICE EXECUTIVE

3

Grade

:

B1

4

Department

:

BRANCH

5

Sub Department(if any)

:

N/A-SubDepartment

6

Employment Type

:

Probationer

B

Job Role

1

Job Role

:

Branch Business Support

2

Reporting to - Designation and Grade

:

BRANCH MANAGER-C2

3

NoOfReportees

:

4

Main Tasks

:

To handle day to day business transactions, customer queries and provide eﬀective resolution, ensure quality of business through proper process adherence. Increase the Branch business through business development activities, consistently cross-sells and up-sells and Promotes multiple products and services.

5

Areas of Responsibility

:

To ensure quality of business and operational eﬃciency through proper process adherence and facilitate smooth functioning of branches. Promote and maintain positive relations with all contacts, customers and potential customers Promotes... More Detail