Executive - Operations and Service

Updated: April 26, 2024 10:29 PM GMT

Bajaj Finserv

Suratgarh, Rajasthan

Job Purpose

“This position is open with Bajaj Finance ltd.”

Duties And Responsibilities

Х To achieve Branch target on indicators Ц Credit Metrics / Operations Metrics / Gold Loan Metrics.

Х Training of Branch Sales on Policies & Processes for Gold Loan / Consumer

Durables / Vehicle refinance /other Products as & when launched.

Х Ensuring policy adherence and meeting the TAT.

Х Delivering Approval rate & other critical SLA deliverables for Gold loan / Refinance loan, Cross sell &

CD business.

Х Checking & Valuation of Gold.

Х Vaulting & Safekeeping of Gold.

Х Ensuring adherence to Vaulting Process & Policies.

Х Supporting Branch Cashier in resolution for Customer Service queries.

Х Provide Feedback to Regional /HO Authorities on Credit / Operations Process / Policies on a regular basis.

Х Data Analysis & Sharing of best practices with team.

Х Coordinate with Sales & ensuring mechanism in place for processing of files within desired TAT.

Х Coordination with various HO ... More Detail