IT Technician End User Support
Updated: April 26, 2024 11:16 PM GMT
Cocolevio India LLP
Bengaluru, KarnatakaAs the End User Support Technician, you will be the main contact for Desktop End User Support at the customer site and will also be expected to provide coverage to designated remote sites. There will be travel required to remote sites throughout the year. Some of the tasks you will be responsible for:
• Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices
• Installing and configuring, monitoring, maintaining and administering software and hardware computing systems.
• Perform emergency or periodically planned IT systems administration tasks; preventative, proactive and corrective maintenance/upgrades and configuration changes of IT infrastructure/solutions. Perform incident resolution or, when needed, escalate to the appropriate group.
• Interact with regional Support Coordinators and Service Fulfilment Analysts to track and prioritize incidents and tasks in the... More Detail
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