Problem Change Manager

Morgan McKinley

Mahé, Puducherry

Background / Purpose of Role:

We are seeking a dynamic and experienced Problem and Change Manager to join our growing team. In this role, you will be responsible for efficiently managing and resolving IT issues, as well as overseeing the implementation of changes within our organization. The ideal candidate will possess a strong background in ITIL practices, problem-solving skills, and change management methodologies.

Key responsibilities:

Problem Management:

• Identify and analyse IT issues, incidents, and disruptions.

• Develop effective solutions and preventive measures to address

recurring problems.

• Collaborate with cross-functional teams to implement corrective

actions promptly.

Change Management:

• Evaluate and assess proposed changes to IT systems and

infrastructure.

• Develop comprehensive change plans, including risk assessments and

communication strategies.

• Ensure smooth implementation of changes, minimizing impact on

business operations.

Documentation... More Detail

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