Regional Walk-in Agent
Updated: April 27, 2024 07:29 PM GMT
Middlesex College
BloemfonteinA well-established company is recruiting for a
REGIONAL WALK-IN AGENT
BLOEMFONTEIN
PURPOSE OF THE JOB
The purpose of the role is to provide support in resolving all walk-in referred and e-mail enquiries received within a self-administered medical scheme environment. Liaise with members, brokers and healthcare professionals, delivering an exceptional customer service.
Duties And Responsibilities, Amongst Others Include
• Attend to and resolve walk-in client queries, referred or e-mailed queries in a professional manner to members, brokers and health care professionals and effectively resolve queries and/or escalate queries to the relevant stakeholder when required.
• Investigate the various stakeholder queries, reconcile claims and provide comprehensive feedback as per the Standard Operating Procedures (SOP's) and quality standards and/or escalate queries to the relevant stakeholder when required.
• Attend to membership new application queries, verify application completion and... More Detail
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