Guest Services Associate

Updated: April 28, 2024 02:10 AM GMT

The Ark Ubud Bali

Ubud, Gianyar Regency, Bali

We are looking for a friendly and customer-oriented Guest Service Associate who will

be responsible for providing exceptional service to our guests. In this role, you will be

the first point of contact for our guests and will be responsible for answering their

inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you

will be responsible for managing reservations, checking guests in and out, and providing

recommendations and booking transportation, excursions, placing orders for in-house

delivery. Promptly following daily schedules and assisting our staff with staying on

schedule.

Guest Service Associate duties and responsibilities

 Welcoming guests as they arrive and checking them into their rooms

 Answering phone calls and responding to guest inquiries

 Handling guest complaints and resolving issues in a timely and professional

manner

 Processing payments and maintaining accurate guest records

 Assisting guests with luggage and... More Detail