Onsite Customer Service Agent

Johnson Controls

Reynosa, Tamaulipas

What You Will Do

Assure and improve communication between the warehouse and the Customer Service team.

Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

How will you do it?
• Order input in SAP (different order types)
• Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
• Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
• Maintenance of planned shipping days (delays, customer requests, etc)
• Handle customer order cancellations (DOA)
• Monitor call-off orders
• Issue internal complaint and RMA if required. (Salesforce/SAP)
• Send customer receipt confirmation of complaint
• Follow up and coordinate internally on solution and corrective actions
• Inform customer about corrective actions or escalate/involve account... More Detail

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