Head of Collections
Updated: April 29, 2024 12:13 AM GMT
Digital Finance International
Cape TownRequirements:
Oversee and manage the collections function for a country.
· Supervise receipt book and collection notice control.
· Develop and implement collections strategies that are tailored for specific customer segments.
· Undertake customer segmentation.
· Provide MIS, tracking performance, customer segments and portfolio rates.
· Oversee the calling, tracing and collection of dues.
· Problem solving & trouble shooting of collection issues.
· Oversee and manage staffing matters.
· Liaise with other operating departments on issues and problems.
· Provide guidance and job-knowledge to regional collection managers.
· Ensure internal policies and procedures adhere to legal and regulatory requirements.
· Ensure business practices achieve service quality standards and conform with internal policy requirements.
· Provide feedback to management on process improvements for the collections function.
· Monitor and review the overall performance of branches and implement... More Detail
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