Customer Experience Manager (m/w/d)

Villeroy & Boch

Mettlach

Shape & Create - And make it happen!

How was the journey of our end consumer until having a washbasin in his bathroom? From searching online for a specific style until visiting the showroom to experience our products live and finally the individual bathroom planning for each customer until the delivery we offer many touchpoints with our brand.

If you love topics as user experience, CRO and consumer satisfaction this can be your next challenge :

Your tasks
• For you the consumer always comes first. You manage and improve his overall experience with our Bath & Wellness products and services along the value chain.
• You are always up-to-date in consumer behavior, preferences, and trends and utilize insights to improve the consumer experience.

If not, you know how to conduct analysis and research to get the information.
• With positivity as a key factor, you create interactions and ensure the satisfaction throughout the consumer journey.
• In a trainer function you educate colleagues... More Detail

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