Service Desk Agent with English and German w TopTalents

TopTalents

Jastrzębie-Zdrój, Poland

Zakres obowiązków / opis stanowiska Your responsibilitiesprocessing reports of technical problems as 1st Line Telephone Customer Service,diagnosing the problems and trying to solve them,forwarding requests to other departments if no other solution is possible,ensuring the quality of communication,registering and analyzing reports,suggesting improvements and optimizations. Wymagania konieczne / Our requirementsfluency in English & German (at least B2).high-level communication skills,familiarity with computer hardware construction,knowledge of MS Windows 8/8.1/10. and MS Office 2013/2016/2019 package,team-oriented attitude. Oferujemy / We offerremote work,continuous development,initial trainings preparing to work,laptop and if necessary – office inventory (chair, lumbar support pillow etc.),introduce a friend program. More Detail

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