Service Manager

Updated: April 29, 2024 09:09 AM GMT

APEX Services

Surat, Gujarat

Dear Candidates,

Greetings From "APEX SERVICES"

Designation: Executive / Senior Executive

Role: Service Manager

CTC- up to-4.5 LPA + incentive + Other benefit

Locations: Pune, Ahmedabad,Nashik, Surat
• Principal Accountabilities:

AOF form filling and scrutiny (PCG/NR/ RI).

DIS amp; Pledge to be processed before cutoff time amp; ensure no auctions.

DIS booklet register to be maintained.

Filling Modification amp; Maintenance forms with less rejection.

Handle Walk-in customer queries amp; customer queries received from Bank/Dealing Branch or ASL Sales Team.

First Time Resolution of customer Interactions should be minimum 90%

Promote and drive self help to customer.

Ensure branch Mapped customer queries at Contact center is reduced.

Send monthly Pamp;L amp; ledger.
• Technical /Specialist Certification/Experience:

Minimum 6 months of experience in service manager from a Industry pref. Capital Markets

Additional: NISM Certification- Series IV,VI (Preferred)
• Skills and... More Detail