Live Customer Support, Team Lead (North East)

Updated: March 02, 2024 04:35 PM GMT

Full-time Job in Gombe

Moniepoint

Gombe, Nigeria

Job Purpose

To build strong relationships with customers and ensure they are optimizing a product or service to receive the highest ROI. In order to be successful, they need to know the ins and outs of a product or service to properly educate customers and communicate effectively with a variety of personalities and technical backgrounds. As managers, they play a major role in hiring, training and mentoring the customer success team. They are also in charge of implementing policies with internal teams to establish a level of quality customer service that exceeds their expectations, especially for anyone who has direct contact with customers.

Responsibilities
• Have a good understanding of the organisation’s products
• Build relationships with customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
• Provide proactive strategy with their assigned customer accounts
• Develop and share best practices with team members to continually... More Detail