Helpdesk Support Advisor

Updated: April 30, 2024 02:59 PM GMT

ClickJobs.io

Grimsby, ON

Our client Top IT Client is seeking a Technical Support Associate to join their team. As a technical support you will be part of the digital support team.

Job Title: Technical Support

Location: King Street St Catherine's , ON

Pay Range:$19.23/hr

What’s the Job?

The role includes some or all the following key responsibilities:

Handling chat, a sync messaging and phone channels.

Developing proactive recommendations on process improvements or efficiencies that can be gained.

Recommending system/technology enhancements that could be implemented to create efficiencies.

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Determine the best solution based on the issue and details provided by customers.

Walk the customer through the problem-solving process.

Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment.

Fulfilling work satisfying customer expectations in a way that also... More Detail