Front office and operations
Updated: May 01, 2024 11:31 PM GMT
Puleera Boutique Hotel
Acireale, Metropolitan city of Catania• **Front Office Host and Operations Assistant Manager Role***
Responsibilities include:
Performing all check-in and check-out tasks
Managing online and phone reservations
Informing customers about payment methods, cancellation policies, and
verifying their credit card data
Completing internal reports and files
Client Relations:
Responding to guest reviews
Assisting guests with any needs during their stay
Concierge:
Booking and planning services within the hotel (massages, dinner
services, events)
Booking experiences and restaurants
Planning guests' holidays prior to their arrival
Providing tips on the local area
Managing Housekeeping:
Prioritizing tasks by assigning a daily task list to the housekeeping
department
Checking the work and overall standards of rooms through room
inspections before check-ins
Placing laundry orders
Bar and Breakfast:
Assisting guests with any drink requests from 3 to 7 pm
Assisting during breakfast when requested
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