Italian Customer Advisor

Updated: May 01, 2024 11:34 PM GMT

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Imperia, Province of Imperia

Are you fluent in Italian and want to work in the fast paced retail industry? Then' this opportunity is for you! Our client' a multinational BPO company' is looking for a CS advisor to join a modern and youthful team. Responsibilities
• Managing of incoming calls
• Identify and access customers' needs to achieve satisfaction
• Build relations of trust through open and interactive communication
• Provide accurate' valid' and complete information by using the methods/tools
• Keep records of customer interaction' process customer accounts and file documents
• Follow communication procedures' guidelines' and policies Requirements
• Native or near to native Italian language (C2)
• Very good command of English language (B2 -C1)
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task' prioritize' and manage... More Detail