Information Technology Support Engineer

Updated: May 03, 2024 01:38 AM GMT

Photon Brains

Munich

Multiple IT Support Engineers Required:

Responsibilities:
• Diagnosing and troubleshooting desktop system, printer, and operating problems.
• Consulting and instructing users on hardware and software questions/issues.
• Collaborating with other IT Services Data Center and Network Infrastructure teams.
• Installing, maintaining, and upgrading equipment and its associated infrastructure.
• Running diagnostic tests to isolate system problems as well as proactive activities.
• Responding to telephone calls, email, service tickets, and dispatched requests for technical support.
• Utilize Remote Support technologies including Remote Desktop (Microsoft), Apple Remote Desktop, and VNC.
• Identify, research, and resolve technical problems, including forming Root Cause Analysis (RCA) when necessary.
• Document, track, and monitor problems to ensure timely resolution within the affected Service Level Agreement (SLA) window.
• Supporting End Users for video conferencing units and mobile... More Detail