Customer Service Officer, Outbound & Export (Based In Hai Phong)

Updated: May 03, 2024 07:05 PM GMT

Chevron Lubricants Vietnam Ltd.

Haiphong, Hai Phong

Key Job Responsibilities:

Domestic customer service.

• Process customer orders: inventory check and transport arrangement communication with customers, credit check coordination with finance, transport arrangement with vendor.

• Receive and handling customer complaints (internal and external) including receipt of customer complaints, pursue internal investigation and solution proposal of SC team, reply to customers, complaint filing and statistics for Logistics Supervisor’s reporting in OEMBR.

Export customer service – GMP/Oversea marine and Opcos

• Process Interco orders (GMP, export orders to Opcos) from order receipt, inventory check, delivery communication with Opcos customers, transport/custom clearance arrangement for the delivery, problem-solving communication with Opcos and other Vietnam SC teams.

• Transport and clearance arrangement: work with local vendor(s) on transport/delivery arrangement and custom clearance to propose the most cost-effective and efficient... More Detail