Technical Support Executive

Vaidyamanager

Ahmedabad, Gujarat, India

Technical Support Executive
Ayur Sattva Technovation – Ranip, Ahmedabad, Gujarat

Ayur Sattva Technovation, a pioneer in health care software solutions, is looking for Technical Support Engineers to provide best-in-class support for our Saas based solution.

Duties and Responsibilities

- Respond to customer queries in a timely and considerate manner, via phone, email or chat
- Provide thoughtful, personalized communication to our users who have minimal technical knowledge
- Proficiency in Microsoft Excel and Google Sheets.
- Identify customer needs and help customers use specific features across a suite of cloud applications, software and workflows
- Investigate technical issues and see them through to a resolution/solution.
- Handle customer escalations as required
- Monitor support tickets and resolve them promptly.
- Troubleshoot, analyze and escalate product bugs to the development team.
- Gather customer feedback and share it with our Product, Sales and Marketing teams Make... More Detail

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