▷ Apply Now: Team Lead (Email and Calling Process - Malayalam, Tamil...

iMerit Technology

Hubballi, Karnataka

Job Title: BPO Team Lead (Email and Calling Process - Malayalam, Tamil, Telugu, and Kannada) Job Description: We are seeking a dynamic and experienced individual to join our team as a BPO Team Lead, specializing in managing email and calling processes in South Indian languages (Malayalam, Tamil, Telugu, and Kannada). As a Team Lead, you will be responsible for overseeing a team of agents handling customer interactions via email and phone calls, ensuring high-quality service delivery, and providing feedback to team members. Key Responsibilities: Team Management: Lead and motivate a team of agents handling customer interactions in South Indian languages. Provide guidance, coaching, and support to team members to ensure optimal performance. Conduct regular team meetings and one-on-one sessions to discuss performance goals and provide feedback. Quality Assurance: Audit email responses and phone calls handled by team members in Malayalam, Tamil, Telugu, and Kannada languages. Evaluate... More Detail

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