Assistance Director- EN

Updated: May 04, 2024 05:12 AM GMT

Global Excel Management Inc.

Windsor, ON

Job Description

Are you a person with strong organizational skills? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? Do you want to be part of a talented team that genuinely cares about client and employee well-being? We would love to meet you!

The Director – Assistance Services will lead the Assistance team in achieving business results and delivering on our contractual promises. The Director will also develop and coach the leadership team as well as take ownership of various continuous improvement initiatives with the goal of enhancing customer experience and operational efficiency.

What does your typical day look like?
• Creating and documenting a leadership development plan for all leaders and fostering a culture where leaders seek development opportunities;
• Establishing team member performance evaluation, KPI results, performance management & progressive discipline, etc.;
• Defining... More Detail