Asst. Manager - Key Accounts

Updated: March 02, 2024 04:51 PM GMT

Full-time Job in Makali, Karnataka

DP World

Bengaluru, Karnataka, India

• Owns and manages the customer experience for large (Maha) customers
• End to end responsibility for customer experience/ essential services
• Manager customer experience in compliance with all company procedures
• Manages the end to end shipment process in compliance with all company procedures.
• Owns all customer issues and facilitates their timely and effective solution by engaging relevant internal stakeholders.
• Identify and attract prospective strategic customers
• Collect and analyze sales data and trends
• Stay up-to-date with internal and external developments and suggest new ways to increase sales
• Publish regular insights reports to measure and track KPIs against benchmarks.
• Lead analytics presentations to business stakeholders.
• Create customer performance dashboards and present RCA of performance metrics, per customer, that are failing for service intervention
• Leverage CX data to identify opportunities to improve customer service and customer experience. More Detail