Automotive Service Advisor

Updated: May 04, 2024 10:01 AM GMT

mymech Sri Lanka

Colombo

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

Service Advisor Responsibilities:
Greeting customers and directing them to available mechanics.
onboarding new mechanic and garage partners for the platform.
Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Answering questions... More Detail