Merchant Relationship Executive

Updated: May 04, 2024 11:16 AM GMT

DPO Pay by Network

Kigali

Job Title: Merchant Relationship Executive

Reports to: Customer Care Manager

Job Grade: L5

Division: Acquiring

Department: Customer Care

Location: Rwanda

Job Purpose Statement:

The Merchant Relationship Executive will be responsible for establishing and building a sustainable relationship with a portfolio of DPO merchants within the assigned market/sector.

The candidate will mainly focus on improving the satisfaction and retention of merchants, offering the first line of support while increasing DPO Pay’s product penetration in existing merchants.

Responsibilities:

Account Management

Manage a portfolio of business clients (merchants) to ensure targeted growth in revenue.

Build strong merchant relationships through a deep understanding of their business needs and proactively identify new product expansion opportunities.

Be the voice of the merchant within DPO Pay, representing the merchants' interests, generating insights and removing obstacles.

Takes 100% ownership of... More Detail