Operations Controller- Freight Forwarding

DP World

Kigali

Job Function

Build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

Key Performance Areas
• Manage file creation and all services associated with freight forwarding and logistics.
• Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
• Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
• Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
• Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost... More Detail

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