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Updated: May 05, 2024 06:25 AM GMT

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Kuta, Badung Regency, Bali

Job Number 24077671
Job Category
Rooms & Guest Services Operations
Location
Aloft Bali Kuta at Beachwalk, Beachwalk Shopping Center Jalan Pantai Kuta, Kabupaten Badung, Bali, Indonesia
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Schedule
Full-Time
Located Remotely?
N
Relocation?
N
Position Type
Non-Management

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls... More Detail