South Indian call centre team leader

Updated: May 05, 2024 01:21 PM GMT

MediaTechTemple

Mathura, Uttar Pradesh

Position - South Indian Team lead

Location - Bharatpur Rajasthan
• Lead the team to meet and exceed client expectations regarding customer service
• Provide backup support to the team and make sure department goals are met
• Monitor call volume; prioritize and distribute workload for the team
• Track and measure individual and team goals throughout the day and on a long term basis
• Provide motivational support to team members to maintain high morale and productivity
• Answer incoming calls, emails and web-based submissions, directing and assisting customers as needed
• Conduct performance reviews, deliver coaching to the team so they perform at the highest levels

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
• Cell phone reimbursement
• Internet reimbursement

Schedule:
• Day shift

Supplemental pay types:
• Performance bonus
• Yearly bonus

Language:
• Tamil (Preferred)
• Telugu (Required)
• Kannada (Required)

Work Location: In person More Detail