Infra Lead - IT Managed Services

Ericsson

Dubai

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About this opportunity
We are looking for a Infra Lead - IT Managed Services. In this role, you will be Leading the delivery of IT Managed Services (Infrastructure domain) with in a sophisticated service delivery framework and strict SLAs!

What you will do
Processes and Stakeholder Management
• Development as well as to ensure adherence to the agreed processes.
• Develop, maintain, and govern service descriptions.
• Managing the Operational KPI & Secure the MS delivery SLA compliance.
• Stay informed on all incidents and work closely with IT Service managers as needed. Client Engagement and drive communication towards stakeholders
• Communicate service performance/update/changes to all the stakeholders on a regular basis.
• Participate in commercial discussions (internal and external) as needed.
• Participate in governance meetings with Internal & Customer stakeholders.
• Support resource planning activities in relation to the capacity/availability required for each... More Detail

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