Senior IT Technician (M000589)

Updated: May 07, 2024 09:35 AM GMT

North-West University

Mahikeng

Introduction

NORTH-WEST UNIVERSITY (MAHIKENG CAMPUS)
DIVISION: INFORMATION TECHNOLOGY
DEPARTMENT: MC INFORMATION TECHNOLOGY
VACANCY: SENIOR IT TECHNICIAN
POSITION NUMBER: M000589
PEROMNES: P9
EMPLOYMENT TYPE: PERMANENT APPOINTMENT

Duties & Responsibilities

PURPOSE OF THE POSITION

Provide a Service Desk and information communication technology installation, maintenance and support function to NWU users to support their business functions. The responsibilities includes:
• Timely and effective processing and resolution of all information technology and telecommunication incidents, problems and requests following agreed procedures.
• Acting as liaison between users and information technology department on problem areas, managing client expectations.

KEY RESPONSIBILITIES:

Service Desk and Incident Management
• Log, analyse, investigate, escalate, monitor, track, resolve, and close complex incidents, problems and requests reported by telephone, request system, e-mail or walk-in... More Detail