Job For Customer Care Executive

Spot In Job Consultancy

Morbi, Gujarat

Reputed Ceramci Company Requires Customer Care Executive

Responsibilities:

->Manage large amounts of incoming calls
->Identify and assess customers’ needs to achieve satisfaction
->Build sustainable relationships and trust with customer accounts through open and interactive communication
->Provide accurate, valid and complete information by using the right methods/tools
->Meet personal/customer service team sales targets and call handling quotas
->Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
->Keep records of customer interactions, process customer accounts, and file documents
->Follow communication procedures, guidelines, and policies
->Take the extra mile to engage customers

Requirements:
->Proven experience as a client/Customer Care Executive
->Track record of over-achieving quota
->Strong phone contact handling skills and active listening
->Familiarity with CRM systems and practices
->Customer... More Detail

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