Technical support executive

Updated: May 07, 2024 05:45 PM GMT

RISHABH GROUP IND!A (RGI)

Ujjain, Madhya Pradesh

Responsibility
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Research and identify solutions to software issue.
• Developing supporting solutions and processes to enhance desktop production environment for executive customers.
• Performing software troubleshooting on documented and undocumented issues affecting single or multiple machines.
• Performing PC and General IT support for remote offices and locations throughout specified geographic location.

Job Type: Full-time

Pay: Up to ₹30,000.00 per year

Shift:
• Day shift

Education:
• Bachelor's (Preferred)

Experience:
• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:
• English (Preferred)

Work Location: In person More Detail