Technical support executive
Updated: May 07, 2024 05:45 PM GMT
RISHABH GROUP IND!A (RGI)
Ujjain, Madhya PradeshResponsibility
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Research and identify solutions to software issue.
• Developing supporting solutions and processes to enhance desktop production environment for executive customers.
• Performing software troubleshooting on documented and undocumented issues affecting single or multiple machines.
• Performing PC and General IT support for remote offices and locations throughout specified geographic location.
Job Type: Full-time
Pay: Up to ₹30,000.00 per year
Shift:
• Day shift
Education:
• Bachelor's (Preferred)
Experience:
• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
Language:
• English (Preferred)
Work Location: In person More Detail
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