Call Agent

beU delivery

Addis Ababa

beU is a food delivery company that has made it it's goal to bring affordable delivery for everyone and break the image that it’s only for fancy people!

Responsibilities
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies
• Maintaining excellent communication with restaurants/drivers
• Assigning drivers to particular orders and following up
• Supporting drivers throughout their delivery by answering to their inquiries and updating them of any changes made

Qualifications
•... More Detail

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